Refund Policy

We want every project to end with a working website and a satisfied client. This policy describes when and how refunds are issued.

1. Before work begins

If you cancel a project before we have started work, your prepayment is refunded in full within 7 business days.

2. During the project

If you cancel after work has started, we refund the unearned portion of your payment: the total paid minus the value of work already completed, calculated against the project scope. We will show you the completed work so the calculation is transparent.

3. After delivery of the preview

If the delivered preview materially fails to match the agreed scope and we cannot fix it within two revision rounds, you may choose between a partial refund proportional to the unfixed scope or a full refund with no transfer of the work. Refund requests on scope grounds must be made within 14 days of preview delivery.

4. What is not refundable

• Projects already accepted and deployed to your hosting, except for defects covered by the 30-day support window that we fail to fix.
• Third-party costs purchased on your behalf at your request (licenses, plugins, hosting, domains).
• Delays or issues caused by missing access, missing content or unresponsive communication on the client side lasting more than 14 days, after which the project may be closed as delivered.

5. How refunds are paid

Refunds are returned using the same payment method you used, within 7 business days of the refund decision. To request a refund, contact us by email with your project details; we respond to every refund request within 2 business days.